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With Drivo.
Official terms of service, fleet host registration guidelines, commission payout framework, and operational standards for independent car owners and commercial fleet partners operating on the Drivo network.
1. General Terms & Platform Role
This Agreement sets out the terms and conditions by which the Partner may list and provide Cars on rent on the Drivo Website and/or Mobile App to verified Customers.
- Jurisdiction: All Services offered by Drivo are intended strictly for individuals and entities within the Indian jurisdiction and locations officially notified by Drivo.
- Technology Marketplace: The Partner acknowledges that Drivo merely provides a technology platform where Users may rent Cars from the Partner. Drivo is not a direct party to the bilateral transaction between the Partner and the Renter. Drivo shall not be liable for losses or damages suffered by either party during transactions.
- Compliance with Laws: Partners and Users are bound by Drivo's Terms of Use and all statutory laws governing motor vehicles, transport permissions, and rental trade regulations in India.
- Costs: Any and all costs incurred by the Partner in providing, repairing, maintaining, or insuring Cars on rent shall be borne solely by the Partner.
2. Partner Registration & Vehicle Standards
Only verified partners with clean legal and operational backgrounds are eligible to list vehicles on Drivo:
- Registration Data: At the time of registering, Partners must provide complete KYC details, commercial registration documents, contact details, and records of associated drivers, employees, or third-party agents.
- Independent Background Verification: Partners and vehicles shall be approved only after a comprehensive background check has been satisfactorily conducted by an independent third party appointed by Drivo.
- Vehicle Quality Standard: Partners must ensure they provide only clean, well-maintained, roadworthy vehicles with up-to-date insurance and pollution certificates. Substandard vehicles that could damage Drivo's goodwill will result in immediate delisting.
- Logistics: Drivo is a booking marketplace and is not responsible for physical storage, vehicle transportation, parking, delivery, or pickup logistics.
3. Order Dispatch, Time Slots & Delay Penalties
To preserve customer trust, order dispatch and handover punctuality are strictly monitored:
- Order Confirmation: When an order is assigned, the Partner must confirm availability promptly and specify an exact delivery/handover time slot for the Customer.
- Fulfillment Guarantee: Partners must ensure the vehicle is handed over within the committed time slot. Undue delays are not tolerated.
- Delay Penalty (> 24 Hours): In the event of an unexcused delay exceeding 24 hours (not caused by Force Majeure), Drivo reserves the legal right to levy late fines and deduct customer compensation directly from the Partner's balance.
- Display Discretion: Drivo reserves the sole right to determine how and which Partner listings and ratings are showcased to prospective renters.
4. Platform Commission, Payments & Taxes
- Automatic Deduction: Since customer transactions are processed via Drivo's official gateway, Drivo's platform commission is automatically deducted before net settlement.
- No Offline Collections: Partners are strictly prohibited from soliciting or receiving rental payments outside the Drivo platform without prior written approval.
- Approved Offline Collections: If written permission is granted by Drivo for direct collection, the Partner must remit Drivo's commission within 7 Working Days of receiving customer payment.
- Tax Compliance: Partners and users are solely responsible for calculating, filing, and paying applicable GST, TDS, and statutory taxes.
5. Agreement Term & 30-Day Exit Notice
- Duration: This Agreement remains in full legal force for the entire duration that the Partner maintains an active listing or account on Drivo.
- Voluntary Termination: Either party may terminate this partnership at any time by serving an advance written notice of 30 Days.
- Post-Termination Rights: Upon termination, the Partner shall cease all use of Drivo's branding, Website, and App, and shall make no further claims or representations as an authorized Drivo partner.
- Immediate Termination for Cause: Repeated breaches of quality standards, customer abuse, fraud, or violations of law entitle Drivo to terminate the partnership immediately without prior notice.
6. Confidential Information & Data Privacy
Both parties agree to exercise rigorous safeguards over proprietary trade and customer data:
- 1-Year Non-Disclosure: Confidential information may not be disclosed or exploited for personal or third-party benefit during the agreement and for 1 Year following termination.
- Customer Disclosure Consent: Partners grant Drivo the right to display relevant partner contact details, photos, and vehicle specs to prospective and booked customers.
- Staff & Driver Consents: Partners must ensure that their drivers, associates, and employees have provided written consent for data verification and customer communication.
- Legal Exceptions: Information in the public domain or disclosed pursuant to court orders/subpoenas is exempt, provided the disclosing party gives immediate written notification.
7. Intellectual Property & Branding
- Exclusive Ownership: All trademarks, logos, brand assets, UI designs, software code, and copyrights present on the Drivo Website and App belong solely to Drivo.
- Promotional Display: Partners agree to prominently display official Drivo branding materials (such as posters, flyers, or car window badges) provided by Drivo.
- No IP Transfer: Listing on Drivo grants a revocable, limited license to utilize the platform; no ownership or title to Drivo's intellectual property is transferred.
8. Indemnity, Insurance & Platform Liability
- Partner Indemnity: The Partner shall fully defend and indemnify Drivo, its directors, and employees against any third-party claims, fines, liabilities, legal expenses, or lawsuits resulting from partner negligence, regulatory non-compliance, or vehicular mechanical defects.
- Indirect Damages Waiver: Under no circumstances shall Drivo be liable for anticipated revenue loss, goodwill damage, or consequential/punitive damages.
- Liability Ceiling: Without prejudice to statutory limits, Drivo's aggregate liability under any dispute shall not exceed the net commission amount retained by Drivo from the Partner.
9. Representations, Warranties & Force Majeure
- Authority & Approvals: Both parties warrant that they possess full legal corporate/individual authority to enter and execute this Agreement without violating prior contracts.
- As-Is Platform: Drivo makes no implied warranties of uninterrupted uptime or specific business volume; services are provided on an "AS IS" marketplace basis.
- Force Majeure: Neither party is liable for defaults or delays caused by events beyond reasonable human control, including natural calamities, riots, governmental restrictions, or extreme civil unrest.
- Independent Contractor: This Agreement creates an independent business partnership. It does not establish an agency, franchise, joint venture, or employer-employee relationship.
10. Governing Law & Bhubaneswar Jurisdiction
This Agreement shall be governed by, interpreted, and construed in accordance with the substantive laws of India.
If any clause is deemed invalid or unenforceable by court decree, the remaining clauses shall continue in full legal force and effect.
List Your Fleet or Join Drivo as a Partner
Have questions regarding vehicle listing, commission slabs, driver verification, or fleet onboarding in Bhubaneswar? Contact our dedicated Partner Relations team today.